il Gusto Italian Restaurant and Pizza

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Reviews of il Gusto Italian Restaurant and Pizza

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  Miss C Added December 10, 2017

  ★ ☆ ☆ ☆ ☆
  Horrible service! I visited il Gusto on Good Friday with a couple of friends, expecting a lovely night out. When we walked in we asked if we could sit at a table of 4 that was out of the doorway (not made up with place settings) to be redirected to a table right in the doorway, so we had people paying and picking up take away orders standing over us while we were eating. Turns out that the table we requested was where the staff sat to watch the television when not serving customers. We took our time choosing our food from the menu but had to ask twice for our order to be taken (we waited for staff to take our order for 20 minutes before waving them over as they didn't seem to want to come over to us.....too busy watching TV). When our food did arrive it was plonked on the table in the centre (we ordered a pizza dish, a pasta and a starter) with no "this is the ...dish" and no "enjoy your meal". Nothing. Our group went to a nearby coffee shop after our meal where we were greeted nicely, shown to a table, waited on efficiently and were brought our drinks quickly and with explanation and a smile. This coffee shop could teach il Gusto a lesson in customer service!

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